Hotline in the event of malfunctions
Our qualified service hotline is available 24 hours a day, 7 days a week. You can contact us at any time to quickly resolve malfunctions and failures, submit repair and service requests, or in the event of a complaint.
We can provide you with reliable advice on troubleshooting, any remote support required, the planning of technician assignments and all our service products, as well as any other queries relating to your HEGENSCHEIDT machines and systems.
Railway
| HEGENSCHEIDT-MFD | Christoph Gedden Head of Service of Railway +49 2431 86-302 |
| Core working hours | Mon. - Fri. from 7.00 .a.m. to 5.00 p.m. |
| In the event of a fault | +49 (0) 2431 86-154; -185; -217; -256; -426; -460* service-railway[at]nshgroup.com |
| Spare parts procurement | +49 (0) 2431 86-362; -468; -510; -658; -285 sales-servicerailway-hme[at]nshgroup.com |
| 24h hotline | +49 (0) 151 538 86 101* |
| fax | +49 (0) 2431 53 - 476 |
*the language of the hotline is German/English; outside the warranty period the hotline is subject to a charge (the current hourly rate can be obtained from the service department)